First impressions matter. Intake Agents are trained in U.S. immigration law to handle the first client contact with professionalism and empathy. They triage cases, collect key information, use precise legal terminology, and guide potential clients through the next steps. Beyond intake, they keep clients updated when they call about case status, saving attorneys and paralegals valuable time. They also coordinate scheduling, support administrative organization, and manage case files by collecting and archiving client documents. 

With bilingual communication skills and cultural sensitivity, they ensure interactions are smooth, accurate, and client-focused, helping convert inquiries into committed cases while keeping your practice organized.