Frequently Asked Questions
1. About AIP
Who is AIP?
A strategic partner that optimizes U.S. immigration law firms’ operations with specialized outsourcing.
How is AIP different from traditional outsourcing?
We don’t just provide staff, we transform processes with quality, KPIs, and continuous improvement.
What profiles do you offer?
Paralegals, Legal Assistants, and bilingual Client Service Agents.
What level of English do Partners have?
All our Partners are bilingual and trained in U.S. immigration legal terminology.
How are Partners trained?
Over 100 hours of academic and practical training with senior immigration experts, professors, and industry specialists.
Where is AIP located?
Operations in Cali, Colombia, with legal presence in the U.S.
Why choose AIP?
Because of our SMART methodology: clear, measurable, and reliable processes with guaranteed results.
Who do you mainly serve?
Small and medium-sized firms (1–10 lawyers) looking to grow without increasing fixed costs.
Can I trust the quality?
Yes, we apply double quality control and guarantee less than 1% error rate.
What does your slogan “More than outsourcing” mean?
We are strategic partners, not just providers.
How much experience does your team have?
Our senior professionals bring years of experience in U.S. immigration law and operations.
What impact does AIP have on my firm?
Cost savings, operational efficiency, and more time to focus on winning cases.
What is your mission?
To optimize immigration law firms’ operations with specialized talent and excellence in processes.
What is your vision?
To be the leading strategic partner in immigration legal outsourcing in the U.S.
What values guide you?
Commitment, quality, efficiency, measurable results, and adaptability.
How does AIP measure success?
Through dashboards, SLAs, and visible performance reports.
What’s the difference between a Partner and Staff?
The Partner works exclusively for your firm; the Staff supports them in IT, processes, and training.
What is your client satisfaction rate?
Over 90% of clients report high satisfaction and service continuity.
2. Hiring and Onboarding
1. How do you select talent?
Through technical filters, English tests, interviews, and reference checks.
2. What if I’m not satisfied with my Partner?
We offer immediate replacement at no extra cost.
3. How long does integration take?
From immediate assignment for basic roles up to 2 weeks for specialized teams.
4. How does the Partner adapt to my processes?
With guided onboarding and personalized monthly follow-up.
5. What tools are used during onboarding?
Clio, Docketwise, Power BI, Tableau, and internal protocols.
6. Who supervises the Partner during onboarding?
A SMART Coach ensuring quality and KPIs.
7. Can I adjust my Partner’s profile later?
Yes, we adapt and train according to your evolving needs.
8. How do you ensure the Partner understands my culture?
We include training in workflows, tools, and firm values.
9. What’s included in onboarding?
Initial diagnosis, technical induction, and monthly monitoring.
10. Does the Partner work in my same schedule?
Yes, 8 hours a day, 5 days a week aligned with your firm.
11. Can I hire more than one Partner at the start?
Yes, we scale the team according to your needs.
12. Which profile is best to start with?
We help you identify whether you need a Paralegal, Legal Assistant, or Client Service Agent.
13. What happens during the first month?
We align expectations, set KPIs, and execute onboarding.
14. Do you offer continuous training?
Yes, with monthly training and legal updates.
15. How do you handle urgent operational changes?
With flexibility and adaptation within 2 weeks.
16. What role does the Staff supervisor play?
They monitor, train, and support the Partner while aligning expectations with the client.
17. Does onboarding have an extra cost?
No, it’s included in the service.
3. Security and Compliance
1. How do you protect client information?
With digital security protocols, NDAs, and legal compliance.
2. Do you comply with international data laws?
Yes, GDPR (EU), CCPA (U.S.), and Colombian Law 1581.
3. What standards do you follow?
ISO 27001, PCI-DSS, and NIST Privacy Framework.
4. Do Partners sign confidentiality agreements?
Yes, NDAs and non-compete clauses.
5. How do you control data access?
With biometrics, encryption, and 24/7 monitoring.
6. What if there’s a data breach?
We activate immediate containment and notification protocols.
7. Do you perform security audits?
Yes, both internal and external audits.
8. Do Partners receive security training?
Yes, on cybersecurity, ethics, and data handling.
9. What happens if a Partner breaches confidentiality?
Immediate termination and legal action.
10. Where are your servers located?
In the U.S., Colombia, and certified secure cloud environments.
11. Do you have business continuity policies?
Yes, with internet and power redundancy.
12. Do clients also sign NDAs?
Yes, ensuring bilateral confidentiality.
13. Can you work with medical or financial data?
Yes, under HIPAA and PCI-DSS regulations.
14. How do you handle sensitive immigration data?
With reinforced confidentiality and encryption.
15. What role does IT play?
Monitoring, support, and compliance with global standards.
16. Do you perform penetration testing or ethical hacking?
Yes, to validate and strengthen systems.
17. Which legal framework applies to my data?
Your country’s laws plus international standards where AIP operates.
18. How do you ensure transparency in data handling?
Through auditable reports and complete traceability.
4. Costs and Benefits
1. How do you charge for services?
Per Partner, fixed monthly fee.
2. Does it include Partner’s hiring and benefits?
Yes, AIP manages all employment under indefinite contracts.
3. How much does a Partner cost on average?
Less than 40% of the cost of hiring in the U.S.
4. Are there hidden costs?
No, contracts are clear and transparent.
5. How much can I save?
Between 40%–60% in operating costs.
6. Is the service scalable?
Yes, you can increase or decrease staff as needed.
7. Do you offer volume discounts?
Yes, special rates for multiple Partners.
8. What ROI can I expect in 6 months?
Higher productivity and up to 30% faster case handling.
9. Does the service include additional support?
Yes, with specialized Staff in IT, processes, and training.
10. Does the Partner work exclusively for my firm?
Yes, full-time dedication (40h/week).
11. How do costs compare to U.S. hiring?
Significant savings without losing quality or confidentiality.
12. What’s the difference between a Partner and a freelancer?
A Partner is backed by AIP with processes, QA, and security. Freelancers lack this structure.
13. What impact does it have on my revenue?
Better case management, more clients served, and higher income.
14. Does the service improve my reputation?
Yes, by ensuring professional, timely service for your clients.
15. Can I measure results?
Yes, with KPIs and real-time dashboards.
16. How do you ensure ROI is worth it?
With satisfaction guarantee and immediate Partner replacement if required.
17. What’s included in the monthly fee?
Talent, equipment, infrastructure, and full support.
18. How does AIP improve competitiveness?
It allows you to grow and compete with larger firms.
19. Can I pause the service if workload decreases?
Yes, contracts can be adjusted flexibly.
5. Operations and Ongoing Support
1. Who supervises the Partner?
The SMART Coach and Staff supervisors.
2. How is performance measured?
With bi-monthly evaluations and KPIs.
3. What if a Partner underperforms?
We apply an improvement plan or immediate replacement.
4. How often are reports delivered?
Weekly, bi-weekly, or monthly, as you prefer.
5. What metrics are reported?
SLAs, error rates, ROI, and client satisfaction.
6. What tools do you use for monitoring?
Power BI, Tableau, and custom dashboards.
7. What additional support do I get?
IT specialists, process analysts, and trainers.
8. What if I have an urgent issue?
Immediate support and direct communication with your assigned Coach.
9. What role does Staff play?
They support the Partner in IT, processes, and training.
10. How do you handle vacations or absences?
With planned replacements and backup talent.
11. What if I need more Partners quickly?
We scale within 2–4 weeks.
12. How does AIP integrate into my culture?
With customized processes and continuous training.
13. Do you hold follow-up meetings?
Yes, monthly or as required by the client.
14. What’s the difference from generic outsourcing?
Certified quality and SMART methodology.
15. How do you ensure continuous improvement?
Through audits and ongoing action plans.
16. What if I want to change my Partner’s role?
We adapt the profile or assign a replacement.
17. How do you integrate new legal tools?
With fast training and IT support.
18. What is your process success rate?
SLA ≥ 95% and error rate <1%.
19. What if I’m not satisfied overall?
We guarantee satisfaction with adjustments or Partner replacement.
20. How does AIP support firm growth?
With immediate scalability and a bench of available talent.